Get consistent and seamless support to meet your needs – from answering questions about product functionality to working with you on your mission-critical operational systems. With five global offices, our Support Teams are available when and where you need it.
The Kaleris Community Cloud is a Support Community designed to help our users.
Elevate Your Team’s Potential with Versatile Training Solutions from Kaleris
Empower Your Team with Navis Certification – Elevate Efficiency and Expertise
To contact Customer Support for Kaleris YMS (PINC Yard Management System), MRO (RailcarRx, RMS, CRB, IMRS, Insight, Price It) or TMS (TRAX, YTM, TCM, eBOL, Insight, ACM, Rates) please use the Kaleris Community Portal or email us at:
Community Portal: https://kaleriscommunity.force.com/
MRO.support@kaleris.com Support Office Hours are M-F 07:00 to 17:00 CST
TMS.support@kaleris.com Support Office Hours are M-F 08:00 to 17:00 EST
YMS.support@kaleris.com Support Office Hours are M-F 08:00 to 17:00 EST
Phone: 1-877-511-7462
Investing in Navis Carrier and Vessel Support fuels your business productivity and provides you with important support services for Bluetracker, MACS3, Stowman and Capstan.
The Navis Carrier & Vessel Support department is available during regular business hours (Mon-Fri 08:00-16:00 CET) and 24 x 7 for customers for MACS3 P1 Critical Cases through our Community Portal only.
Community Portal: https://kaleriscommunity.force.com/
You can reach Navis TOS Customer Support for our Terminal Operating Systems (TOS) including N4, Master Terminal, and Octopi during the normal business hours of the applicable time zone.
For Critical issues, please create a P1 Critical Case and our on-call Support Engineer will be paged and reach out to you.
Community Portal: https://kaleriscommunity.force.com/
You can reach the PSIRT team via your assigned Customer Security Officers to send an email to: security@kaleris.com.
Navis Services is a team comprised of over 75 consultants ready to help customers with Navis N4 implementation, Mixed Cargo TOS(formely called MTN) implementation and beyond. With over 500 years of combined experience in the container terminal space, the Services team delivers value through operational consulting, systems integration, hands-on training and project leadership to take customers through their go-lives as quickly as possible.
Navis Services ensures a terminal’s operational success with the expertise needed to achieve world class performance. Learn more by viewing the available services below.
