Get consistent and seamless support to meet your needs – from answering questions about product functionality to working with you on your mission-critical operational systems. With seven global support locations, our Support Teams are available when and where you need it.



The Kaleris Community Cloud is a support community designed to help our users.

View Kaleris Community Portal


N4 Support

The Navis Support team is available and committed to providing global, world-class customer support 24 hours a day, 7 days a week. Our support staff represents the industry's most experienced engineers and quality assurance experts to ensure the highest level of availability and performance while keeping downtime to an absolute minimum.

Visit N4 Support Portal

Carrier & Vessel Support

The Navis Carrier & Vessel Support team of naval architects, software engineers and experienced service technicians is dedicated to save you from trouble and provide guidance that enables you to properly use our software solutions.

Visit CVS Support Portal

Octopi Support

Get in touch with our Support team to know more about our Cloud based TOS ideal for small to medium sized terminals for all cargo handling operations, from container to mixed and general cargo.

Visit Octopi Support Portal

Master Terminal Support

Our Support offers significant advantages for our Mixed Cargo/General Cargo handling customers. Our portal offers support from initial configuration to the day-to-day use of Mixed Cargo product offering. Support includes application support, software updates, support for database and runtime environments, 24/7 systems monitoring, incident management and helpdesk.

Visit MTN Support Portal

The Navis Collaboration Center (NCC) is a robust virtual community where Navis customers and experts convene to solve problems, present new ideas, discuss common challenges and get answers to important questions. Tap into our latest blogs and conversations. Join a variety of topical groups. Give us your thoughts on how we can better help you and your companies.


Navis offers multiple support packages and options tailored to meet your needs. To learn more about standard, customized and product extensions support, please contact your local Navis office. View the support locations below.


You can reach Navis Customer Support personnel in any of the following regions during the normal business hours of the applicable time zone. Contact information and the current time in each of the offices is always available online when you login to the Navis Collaboration Center (NCC).

For Critical issues, please create a P1 Critical Case and our on-call Support Engineer will be paged. If you are unable to create a P1 Critical case, please contact the open Support Office on this map or email

Headquarters – Atlanta, Georgia, USA
3460 Preston Ridge Rd. Suite 225
Alpharetta, GA 30005

Tel: +1.510.267.5000

08:00 – 18:00
(Excluding US Holidays)

Navis Software India Pvt.Ltd Phase III, Unit NO.4, 9th floor, CSIR Road, Chennai 600113

Tel:  04445903000

09:00 – 18:00 IST
(Excluding Public Holidays)

Hong Kong
Unit 1609-1612, Tower 1 of Metroplaza, 223 Hing Fong Road, Kwai Fong, HK, China

Tel: + 852.2439.5964
Fax: + 852.2439.5967

09:00 – 18:00 HKT
(Excluding Public Holidays)

Rotterdam, NL
Wilhelminakeade 901 3072 AR, Rotterdam, The Netherlands

Tel: +31 (0)10 808 1810

08:00 – 18:00 GMT
(Excluding Public Holidays)

Dubai, UAE
Dubai Internet City, Building No.9, Office 217, P.O Box:500405, Dubai – UAE

Tel: +971 4 367 6541; +971 4 367 6590; +971 4 446 2947

Fax:+971 4 391 2960

08:30 – 17:30 AST
(Excluding Public Holidays)


Investing in Navis Carrier and Vessel Support fuels your business productivity and provides you with important support services for BluetrackerMACS3, StowMan and Capstan.

The Navis Carrier & Vessel Support department is available during regular business hours (Mon-Fri CET).

The scope of our support services includes:
– Email support
– Telephone support
– Remote support to service your software

Bluetracker & Bluefleet

Tel: +49.461.43041.450

08:00 – 16:00/15:00 CET
(Excluding Public Holidays)

MACS3/ MACS3 Connected/ MACS3 API Services

Tel: +49.461.43041.450

08:00 – 16:00 /15:00 CET
(Excluding Public Holidays)

StowMan & Capstan/C3-Obi/Local Interface

Tel: +49.461.43041.450

08:00 – 16:00 /15:00 CET
(Excluding Public Holidays)



Navis Services is a team comprised of over 75 consultants ready to help customers with Navis N4 implementation, Mixed Cargo TOS(formely called MTN) implementation and beyond. With over 500 years of combined experience in the container terminal space, the Services team delivers value through operational consulting, systems integration, hands-on training and project leadership to take customers through their go-lives as quickly as possible.


Navis Services ensures a terminal’s operational success with the expertise needed to achieve world class performance. Learn more by viewing the available services below.


Read More

360 Managed Services

Read More

Optimization Services

Read More

Business Intelligence

Read More

N4 Extensions + System Integration

Read More

IT System Performance

Read More