SUPPORT & SERVICES

Get consistent and seamless support to meet your needs – from answering questions about product functionality to working with you on your mission-critical operational systems. With five global offices, our Support Teams are available when and where you need it.

 

KALERIS SUPPORT

KALERIS SUPPORT

The Kaleris Community Cloud is a Support Community designed to help our users.

View Kaleris Community Portal

KALERIS TRAINING & CERTIFICATION

KALERIS TRAINING

Elevate Your Team's Potential with Versatile Training Solutions from Kaleris

View Kaleris Training Page

KALERIS CERTIFICATION

Empower Your Team with Navis Certification – Elevate Efficiency and Expertise

View Kaleris Certification Page

Kaleris MRO, TMS, and YMS Customer Support

To contact Customer Support for Kaleris YMS (PINC Yard Management System), MRO (RailcarRx, RMS, CRB, IMRS, Insight, Price It) or TMS (TRAX, YTM, TCM, eBOL, Insight, ACM, Rates) please use the Kaleris Community Portal or email us at:

Community Portal: https://kaleriscommunity.force.com/ 

MRO.support@kaleris.com  Support Office Hours are M-F 07:00 to 17:00 CST 

TMS.support@kaleris.com  Support Office Hours are M-F 08:00 to 17:00 EST 

YMS.support@kaleris.com Support Office Hours are M-F 08:00 to 17:00 EST 

Phone: 1-877-511-7462 

 

Navis Carrier + Vessel Solutions Customer Support

Investing in Navis Carrier and Vessel Support fuels your business productivity and provides you with important support services for Bluetracker, MACS3, Stowman and Capstan. 

The Navis Carrier & Vessel Support department is available during regular business hours (Mon-Fri 08:00-16:00 CET) and 24 x 7 for customers for MACS3 P1 Critical Cases through our Community Portal only.

Community Portal: https://kaleriscommunity.force.com/ 

service.macs3@kaleris.com 

service.bluetracker@kaleris.com  

service.stowman@kaleris.com 

service.capstan@kaleris.com 

Navis TOS N4, MTN, and Octopi Customer Support

You can reach Navis TOS Customer Support for our Terminal Operating Systems (TOS) including N4, Master Terminal, and Octopi during the normal business hours of the applicable time zone. 

For Critical issues, please create a P1 Critical Case and our on-call Support Engineer will be paged and reach out to you. 

Community Portal: https://kaleriscommunity.force.com/ 

Navis.support@kaleris.com 

N4.support@kaleris.com 

MasterTerminal.support@kaleris.com 

Octopi.support@kaleris.com 

Product Security Incident Response Team (PSIRT)

You can reach the PSIRT team via your assigned Customer Security Officers to send an email to: security@kaleris.com.

Headquarters – Atlanta, Georgia, USA
3460 Preston Ridge Rd. Suite 225
Alpharetta, GA 30005

Mon-Fri
08:00 – 18:00
(Excluding US Holidays)

 

Chennai,India
Navis Software India Pvt.Ltd Phase III, Unit NO.4, 9th floor, CSIR Road, Chennai 600113

Tel:  04445903000

Mon-Fri
09:00 – 18:00 IST
(Excluding Public Holidays)

 

Hong Kong
Unit 1609-1612, Tower 1 of Metroplaza, 223 Hing Fong Road, Kwai Fong, HK, China

Tel: + 852.2439.5964
Fax: + 852.2439.5967

Mon-Fri
09:00 – 18:00 HKT
(Excluding Public Holidays)

 

Rotterdam, NL
Wilhelminakeade 901 3072 AR, Rotterdam, The Netherlands

Tel: +31 (0)10 808 1810

Mon-Fri
08:00 – 18:00 GMT
(Excluding Public Holidays)

 

Dubai, UAE
Dubai Internet City, Building No.9, Office 217, P.O Box:500405, Dubai – UAE

Tel: +971 4 367 6541; +971 4 367 6590; +971 4 446 2947

Fax:+971 4 391 2960

Mon-Fri
08:30 – 17:30 AST
(Excluding Public Holidays)

 

SERVICES

NAVIS SERVICES

Navis Services is a team comprised of over 75 consultants ready to help customers with Navis N4 implementation, Mixed Cargo TOS(formely called MTN) implementation and beyond. With over 500 years of combined experience in the container terminal space, the Services team delivers value through operational consulting, systems integration, hands-on training and project leadership to take customers through their go-lives as quickly as possible.

N4 SERVICES

Navis Services ensures a terminal’s operational success with the expertise needed to achieve world class performance. Learn more by viewing the available services below.

 

Implementation/Upgrades

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360 Managed Services

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Optimization Services

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Business Intelligence

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N4 Extensions + System Integration

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IT System Performance

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