Get consistent and seamless support to meet your needs – from answering questions about product functionality to working with you on your mission-critical operational systems. With five global offices, our Support Teams are available when and where you need it.




The Kaleris Community Cloud is a Support Community designed to help our users.

View Kaleris Community Portal



Elevate Your Team's Potential with Versatile Training Solutions from Kaleris

View Kaleris Training Page


Empower Your Team with Navis Certification – Elevate Efficiency and Expertise

View Kaleris Certification Page

Kaleris MRO, TMS, and YMS Customer Support

To contact Customer Support for Kaleris YMS (PINC Yard Management System), MRO (RailcarRx, RMS, CRB, IMRS, Insight, Price It) or TMS (TRAX, YTM, TCM, eBOL, Insight, ACM, Rates) please use the Kaleris Community Portal or email us at:

Community Portal:  Support Office Hours are M-F 07:00 to 17:00 CST  Support Office Hours are M-F 08:00 to 17:00 EST Support Office Hours are M-F 08:00 to 17:00 EST 

Phone: 1-877-511-7462 


Navis Carrier + Vessel Solutions Customer Support

Investing in Navis Carrier and Vessel Support fuels your business productivity and provides you with important support services for Bluetracker, MACS3, Stowman and Capstan. 

The Navis Carrier & Vessel Support department is available during regular business hours (Mon-Fri 08:00-16:00 CET) and 24 x 7 for customers for MACS3 P1 Critical Cases through our Community Portal only.

Community Portal: 

Navis TOS N4, MTN, and Octopi Customer Support

You can reach Navis TOS Customer Support for our Terminal Operating Systems (TOS) including N4, Master Terminal, and Octopi during the normal business hours of the applicable time zone. 

For Critical issues, please create a P1 Critical Case and our on-call Support Engineer will be paged and reach out to you. 

Community Portal: 

Product Security Incident Response Team (PSIRT)

You can reach the PSIRT team via your assigned Customer Security Officers to send an email to:

Headquarters – Atlanta, Georgia, USA
3460 Preston Ridge Rd. Suite 225
Alpharetta, GA 30005

08:00 – 18:00
(Excluding US Holidays)


Navis Software India Pvt.Ltd Phase III, Unit NO.4, 9th floor, CSIR Road, Chennai 600113

Tel:  04445903000

09:00 – 18:00 IST
(Excluding Public Holidays)


Hong Kong
Unit 1609-1612, Tower 1 of Metroplaza, 223 Hing Fong Road, Kwai Fong, HK, China

Tel: + 852.2439.5964
Fax: + 852.2439.5967

09:00 – 18:00 HKT
(Excluding Public Holidays)


Rotterdam, NL
Wilhelminakeade 901 3072 AR, Rotterdam, The Netherlands

Tel: +31 (0)10 808 1810

08:00 – 18:00 GMT
(Excluding Public Holidays)


Dubai, UAE
Dubai Internet City, Building No.9, Office 217, P.O Box:500405, Dubai – UAE

Tel: +971 4 367 6541; +971 4 367 6590; +971 4 446 2947

Fax:+971 4 391 2960

08:30 – 17:30 AST
(Excluding Public Holidays)




Navis Services is a team comprised of over 75 consultants ready to help customers with Navis N4 implementation, Mixed Cargo TOS(formely called MTN) implementation and beyond. With over 500 years of combined experience in the container terminal space, the Services team delivers value through operational consulting, systems integration, hands-on training and project leadership to take customers through their go-lives as quickly as possible.


Navis Services ensures a terminal’s operational success with the expertise needed to achieve world class performance. Learn more by viewing the available services below.



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360 Managed Services

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Optimization Services

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Business Intelligence

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N4 Extensions + System Integration

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IT System Performance

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