KALERIS SUPPORT
KALERIS SUPPORT
The Kaleris Community Cloud is a Support Community designed to help our users.
KALERIS TRAINING & CERTIFICATION
KALERIS TRAINING
Elevate Your Team's Potential with Versatile Training Solutions from Kaleris
KALERIS CERTIFICATION
Empower Your Team with Navis Certification – Elevate Efficiency and Expertise
MAINTENANCE & SUPPORT OPTIONS
Navis offers multiple support packages and options tailored to meet your needs. To learn more about standard, customized and product extensions support, please contact your local Navis office. View the support locations below.
GET SUPPORT
You can reach Kaleris Customer Support personnel in any of the following regions during the normal business hours of the applicable time zone. Contact information and the current time in each of the offices is always available online when you login to the Kaleris Community Portal.
For Critical issues, please create a P1 Critical Case and our on-call Support Engineer will be paged.
Kaleris MRO, TMS, and YMS Customer Support
To contact Customer Support for Kaleris YMS (PINC Yard Management System), MRO (RailcarRx, RMS, CRB, IMRS, Insight, Price It) or TMS (TRAX, YTM, TCM, eBOL, Insight, ACM, Rates) please use the Kaleris Community Portal or email us at:
MRO.support@kaleris.com Support Office Hours are M-F 07:00 to 17:00 CST
TMS.support@kaleris.com Support Office Hours are M-F 08:00 to 17:00 EST
YMS.support@kaleris.com Support Office Hours are M-F 08:00 to 17:00 EST
Phone: 1-877-511-7462
Community Portal: https://kaleriscommunity.force.com/
Navis Carrier + Vessel Solutions Customer Support
Investing in Navis Carrier and Vessel Support fuels your business productivity and provides you with important support services for Bluetracker, MACS3, Stowman and Capstan.
The Navis Carrier & Vessel Support department is available during regular business hours (Mon-Fri 08:00-16:00 CET) and 24 x 7 for customers for MACS3 P1 Critical Cases through our Community Portal only.
Community Portal: https://kaleriscommunity.force.com/
Navis TOS N4, MTN, and Octopi Customer Support
You can reach Navis TOS Customer Support for our Terminal Operating Systems (TOS) including N4, Master Terminal, and Octopi during the normal business hours of the applicable time zone.
For Critical issues, please create a P1 Critical Case and our on-call Support Engineer will be paged and reach out to you.
Community Portal: https://kaleriscommunity.force.com/
Product Security Incident Response Team (PSIRT)
You can reach the PSIRT team via your assigned Customer Security Officers to send an email to: security@kaleris.com.
Headquarters – Atlanta, Georgia, USA
3460 Preston Ridge Rd. Suite 225
Alpharetta, GA 30005
Mon-Fri
08:00 – 18:00
(Excluding US Holidays)
Chennai,India
Navis Software India Pvt.Ltd Phase III, Unit NO.4, 9th floor, CSIR Road, Chennai 600113
Tel: 04445903000
Mon-Fri
09:00 – 18:00 IST
(Excluding Public Holidays)
Hong Kong
Unit 1609-1612, Tower 1 of Metroplaza, 223 Hing Fong Road, Kwai Fong, HK, China
Tel: + 852.2439.5964
Fax: + 852.2439.5967
Mon-Fri
09:00 – 18:00 HKT
(Excluding Public Holidays)
Rotterdam, NL
Wilhelminakeade 901 3072 AR, Rotterdam, The Netherlands
Tel: +31 (0)10 808 1810
Mon-Fri
08:00 – 18:00 GMT
(Excluding Public Holidays)
Dubai, UAE
Dubai Internet City, Building No.9, Office 217, P.O Box:500405, Dubai – UAE
Tel: +971 4 367 6541; +971 4 367 6590; +971 4 446 2947
Fax:+971 4 391 2960
Mon-Fri
08:30 – 17:30 AST
(Excluding Public Holidays)
Carrier & Vessel Support
Investing in Navis Carrier and Vessel Support fuels your business productivity and provides you with important support services for Bluetracker, MACS3, StowMan and Capstan.
The Navis Carrier & Vessel Support department is available during regular business hours (Mon-Fri CET).
The scope of our support services includes:
– Email support
– Telephone support
– Remote support to service your software
Bluetracker & Bluefleet
Tel: +49.461.43041.450
Email: service.bluetracker@kaleris.com; service.bluefleet@kaleris.com
Mon-Thur/Fri
08:00 – 16:00/15:00 CET
(Excluding Public Holidays)
MACS3/ MACS3 Connected/ MACS3 API Services
Tel: +49.461.43041.450
Email: service.macs3@kaleris.com
Mon-Thur/Fri
08:00 – 16:00 /15:00 CET
(Excluding Public Holidays)
StowMan & Capstan/C3-Obi/Local Interface
Tel: +49.461.43041.450
Email: service.stowman@kaleris.com; service.capstan@kaleris.com
Mon-Thur/Fri
08:00 – 16:00 /15:00 CET
(Excluding Public Holidays)
SERVICES
NAVIS SERVICES
Navis Services is a team comprised of over 75 consultants ready to help customers with Navis N4 implementation, Mixed Cargo TOS(formely called MTN) implementation and beyond. With over 500 years of combined experience in the container terminal space, the Services team delivers value through operational consulting, systems integration, hands-on training and project leadership to take customers through their go-lives as quickly as possible.
N4 SERVICES
Navis Services ensures a terminal’s operational success with the expertise needed to achieve world class performance. Learn more by viewing the available services below.
